rbage Privacy Policy
rbage places the highest importance on the security of your personal information. This document explains in detail how we collect, use and keep your information secure.
Introduction and Applicability
rbage ("we", "our" or "platform") operates a safe and reliable online entertainment platform for players in Bangladesh. This privacy policy ("policy") explains how rbage collects your personal information, how it is used, and what steps are taken to protect your privacy.
By creating an account or using our services on our website rbage.cam, you are considered to have agreed to this privacy policy. This policy applies to both all registered members and visitors to the site.
What Information We Collect
Collecting certain personal information is necessary to provide you with services on the rbage platform. We collect only the information needed to carry out our legitimate operations.
Information you provide at the time of account registration includes:
- Full name and date of birth
- Email address
- Mobile number (for bKash / Nagad / Rocket verification)
- Username and password
- Payment account details
- Identity verification documents (where applicable)
When you use our platform, the following is collected automatically:
- IP address and device type
- Browser type and version
- Session time and duration
- Pages visited and navigation data
- Cookies and session IDs
- Referral URL
Information related to your history of using the platform:
- Betting history and amounts
- Deposit and withdrawal records
- Bonus usage history
- Game preferences and patterns
Information generated when you use support services:
- Live chat conversations
- Email messages
- Complaint and resolution records
- Feedback and reviews
How Collected Information Is Used
rbage uses collected information only for specific and legitimate purposes. We never sell your information to third parties without your permission.
3.1 Primary Purposes of Use
- Account management: Creating, verifying and keeping your account secure.
- Service delivery: Providing gaming features, bonuses and processing transactions.
- Payment processing: Secure financial transactions via bKash, Nagad and Rocket.
- Customer support: Providing 24/7 support in Bengali and resolving issues.
- Security assurance: Fraud prevention, account protection and detection of suspicious activity.
- Legal compliance: Adhering to applicable laws and regulations.
- Service improvement: Enhancing platform performance and user experience.
3.2 Responsible Gaming
By analysing your gaming behaviour, we can identify potentially problematic gambling patterns. This is done for your protection and is used to provide assistance when needed.
Information Sharing with Third Parties
rbage keeps your personal information strictly confidential. However, in certain situations it may be necessary to share information with some trusted third parties.
- Payment providers: Minimum information required to process bKash, Nagad and Rocket transactions.
- Technology partners: Trusted technology service providers for platform operations.
- Legal obligations: In response to lawful requests from courts or government authorities.
- Fraud prevention: With security specialists to maintain cyber security.
- Business transfers: Information required in the event of a merger or acquisition.
- Sell your information to third parties.
- Provide your information to marketing companies.
- Share your information on social media without your permission.
- Change the purpose for which your information is used without your consent.
- Share your information with unnecessary third parties.
Cookies and Tracking Technologies
The rbage website uses cookies and similar technologies that improve your browsing experience and ensure the platform functions correctly.
5.1 Types of Cookies
Essential for login sessions and security. These cannot be disabled.
Measure site usage to help improve services.
Remember your preferences and settings, such as language selection.
Help display relevant content based on your interests.
5.2 Cookie Controls
You can control cookies by changing your browser settings. Please note that disabling essential cookies may cause some platform features to not work correctly.
Data Security Measures
rbage uses industry-standard security technology to protect your personal and financial information. Our security framework ensures a safe and reliable platform.
All data transfers on our platform are secured through SSL/TLS encryption, which protects your information from third parties.
Your information is stored in encrypted databases. Passwords are always kept in hashed form — no one can view them directly.
Only authorised staff can access your information for specific needs. All access is logged and recorded.
Data Retention Period
rbage retains your information only for as long as is necessary to fulfil the required purpose or to meet legal obligations.
7.1 General Retention Guidelines
- Active account data: For the entire period the account remains active.
- Transaction records: Financial transaction data is retained in accordance with regulatory requirements.
- Closed accounts: Even after an account is closed, certain data must be retained as required by applicable law.
- Communication records: Customer service conversations are retained for a limited period.
- Marketing data: Deleted immediately upon unsubscription.
Your Data Rights
rbage believes you should have control over your own personal information. Your rights are set out below:
You can request a copy of your personal information held by us at any time. We will fulfil this request within a reasonable time.
If any information in your profile is incorrect or out of date, you can request a correction. Ensuring accurate information is our responsibility.
In certain circumstances you can request that your personal information be deleted. However, some information may have to be retained due to legal obligations.
You can object to marketing communications or certain types of processing. We will act immediately upon receiving your request.
Protection of Minors' Data
The rbage platform is for persons aged 21 and above only. We do not intentionally collect any personal information from minors.
We verify age at the time of account registration. If we learn that a person under the age of 21 has created an account, that account and all associated data will be deleted immediately.
If a parent or guardian believes that a minor family member has created an account on our platform, please contact us immediately at [email protected].
International Data Transfers
Your information may be stored or processed on servers outside Bangladesh. In such cases we ensure that your information remains protected in accordance with the standards described in this privacy policy.
Data protection laws in countries to which data may be transferred may differ from those in Bangladesh. However, in all circumstances we put in place appropriate agreements and protective measures to ensure the security of your information.
Changes to the Privacy Policy
rbage may update this privacy policy from time to time. Changes may be made due to changes in the nature of services, new legal requirements or security improvements.
11.1 Notification of Changes
- For significant changes, we will notify you by email or by posting a notice on the platform.
- The date of the latest update will always be shown at the top of this page.
- If you continue using the service after changes are made, you will be considered to have agreed to the new policy.
- If you do not accept the changes, you may close your account.
Have a question about privacy?
Our support team is available in Bengali 24/7 to answer any of your questions.